The kit was terrible and did not work. I got a notification that the shipping date would be June 21. Ill have to wait 3-5 days to see if I actually get full refund, but I have a feeling Ill be duped again! very knowledgeable and friendly. All the same, if I might offer an alternative, I've found carid.com to prove most reliable. Beware. But not refunding $349 for shoddy unusable parts is criminal. Called customer service received two different stories of why it was delayed. Cancel an order and they blame supplier and you will never get a refund. Clear mistake. Not lying, their were roosters crowing and dogs barking in background. They kept asking for video or pictures showing they dont work. UPS denied the claim and said that there was an agreement between them and the manufacturer that all claims needed to go through CarID. TOTALLY DIFFERENT STYLE! I finally spoke to a guy by the name of Justin who is the head of customer service. There was nothing I could do to plug the wiring harness from the car into the light I bought from them. Horrible business practices. Ordered wheels on June 8th, expected to ship June 21st. I called CARID. Date of experience: December 20, 2022. But due to a website error, the part was scheduled to be shipped on 12/16. They set road blocks for any refunds or requests for review. Date of experience: December 20, 2022. Their supervisor would not refund my money until I canceled my PayPal dispute because their system wont let them and it is their policy. I refused to cancel my PayPal dispute and chose to let PayPals process take its course because CARiD deserves as much bad documentation as they get until they strighten up their act. First read what they sent me in an email Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. 3 A Review Of CARiD.com - Is CARiD Legit? 30 days of FedEx and I still have no product, no refund and had to file a paypal complaint. (Universal fit item, but I sent image showing it didnt fit at all!) Not only did I get the tires cheaper at SimpleTire, $1884. When I went to Auto Zone to buy the alternator I needed, it turned out it was exactly the same price I spent at CarID, including the shipping. Every cs rep assured me that my refund was being processed. However, it is worth reading the review below. I purchased an item on July 16th, the next day I received a shipped notification. Share. I take partial blame, I should have checked their reviews first. CARiD is the con(artist). Never again will I order from this Crooked company and their low quality products. Just had a run around with carid. I order Custom seat covers, Weather Tech floor mats and trunk liner for my 2019 Dodge Charger GT. Lost 4 working days in getting my vehicle repaired. These guys suck. Likelihood of customers making future purchases. 4). Both places are great websites to get new tires and wheels from. Words cannot adequately convey how frustrated I am with these clowns and I urge anyone considering a purchase from CARiD to STAY AWAY! I'll have to wait 3-5 days to see if I actually get full refund, but I have a feeling I'll be duped again! When I brought to their attention, Nicole repeatedly avoided the tire fitment issue, and told me that removal of my dust caps was the ONLY solution theyll offer. RockAuto Reviews. i would not recommend ordering anything over a $100 item, it is worth paying more to have a physical store ship it in, in case anything goes wrong. You get to talk to too many poeple. They are full of excuses and apologies. CARids website noted that that system would lower a vehicle between 0 to -3. I will gladly help. I ordered a set of wheels that were manufactured by Variant and sold by CARiD/com. Pretty much calling me a liar. This place is a joke. took OVER a month to get it back. Has had my money since 2.25.22 and said product would ship immediately. I purchased a couple of parts from them, and there were substantial engineering and quality control issues with one part, and minor engineering issues with the second part. As of today, Nov. 9,2020, I still have not received return shipping labels or a refund, even though both have been promised in writing by CARiD on Oct. 29, 2020 (something they later denied on the phone today!). 2022 BestLegitReviews.com. Opinions are ours. All other companies I order from have free shipping. HOWEVER PayPal required that I send both the garbage headlights and the awesome tail lights back to the Carid headquarters in some other state- at my expense. Theres always a chance things can go wrong and if they do, good luck. I ordered some rims then one week after es told they wouldnt work on my vehicle. Asked for management constantly, no return calls treated very poorly. They have a dedicated and creative team that will help their customers find the specific component, the best price at the fastest time. They will NOT REFUND FOR OVER CHARGES, SO IM SCREWED. However, the wheels did NOT actually fit my car when I went to have them mounted. Pete went on to tell me he cant see all the emails from the other customer service reps, which I said was his problem not mine. Maintaining a vehicle, particularly your own, is difficult. Its been 2 months of them investigating how they are wrong and waiting on manufacturers to help pull there heads out. Wheels did not fit and was sent lug nuts instead of lug bolts. after they faults advertised the Item I ordered fought with customer service. They sold me a part that failed a 3 months later. Save yourself time and aggravation and do the same. I did not receive even a partial refund. I assume it will be a long fight ahead, given the consumer reviews on this site and all the other consumer review sites that show even if you get the shipping labels and make the return, CARiD will deny the refund on the basis of something being wrong with the box or the parts or another technicality. Dec. 22, 2022. No option to expedite. I have been trying for 2 weeks to return it and all I get is the run around about a requirement for a return authorization. I was told to expect pickup in 3 to 4 business days. I placed my order, and my credit card was charged (almost $3200), on 04SEP18. customer service agents are just bots So dont get your hopes up about their within 48 hours delivery, as you might experience a longer wait time. So CARiD refunded my purchase price, only because of Arnotts asking, and let me purchase a kit recommended by Arnott. No problem. I purchased both head and taillights from Carid. Verified. We are truly sorry we were not able to satisfy your automotive needs. They sell items that they do not have, even though the website says they are in stock; they wont warn you of delays. With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau). I just want to quickly receive a full refund and be done with them. Is Carid a Legit Company. Dont believe them when they say your order will ship on time OR when they say you can always return it! ARRIVED DAMAGED FROM UPS / SHIPPER / VENDOR They do not know their products. *Several emails that have gone unanswered by customer care reps. Here is the email convention they use, in case you want to reach someone there directly: For my name Beth Palmer it would be Beth.Pa @ carid.com so its the first name then . then the first two letters of the last name. Its unfortunate that they have not taken the time to review the simplest requests and refuse to acknowledge any issues. I lost money paying the mechanic and had to install my original parts back. Said they send never showed up. Originally, I purchased a strut kit for my wifes Cadillac Escalade. . Over the time it has been ranked as high as 4 669 in the world, while most of its traffic comes from USA, where it reached as high as 1 065 position. BUYER BEWARE. Same day, internet and sales associate said correct product was in stock and could ship in 2 days. Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. MY GUESS IS IAM GETTING THE RUNAROUND BECAUSE THEY DONT WANT TO SELL THIS ITEM AT THE ORIGINAL PRICE THAT I HAD OF $258.85. The product seems well made. Dont Buy from!! Most of the time. they say i wont get a refund until i ship the part back to them. I now have to buy and pay someone to install them. It makes spending the few extra dollars at a big box retailer worth it like the Amazons and Walmarts of the world. I requested the return authorization from CARiD immediately after the second tool showed up, and I shipped the tools back to them the next working day via UPS (tracked). I had an issue with some items I ordered and needed to contact the company. Terrible product and terrible customer service. The bearing dust caps stick out too far. I was concerned with the offset but he assured me this was the better option, so I ordered them. CarID is a renowned. Dust in bearings = part failure NO! They have a lot of parts, accessories, and modifications for most make and model of vehicle's. So they price matched and everything was fine. Literally the worst customer service. Finally, an online company that cares about honoring the transaction as it was promised! It was delivered in less than four days. Very bad after service retuning parts. Maybe after the 100th call they finally understood that they headlight assemblys are out of the car and I cannot send these. Kathy ended the chat for me, before I was able to say any more on the issue. CARiD ranks 17th among Auto Parts sites. Avoid company at all costs. And the only answer you will receive is Please wait for 24 to 72 hours for a response and WEEKENDS dont count. Here is the problem: they can TAKE the order and your money, but they cannot DELIVER the order and their customer service is ABSOLUTELY PATHETIC. There were no apologies whatsoever, and he told me that if I buy that lotto ticket, I should send him the winnings. Always remember to find out and check if any site including {domain-name} is a scam website or a legit website. IN EVERY PHONE CALL I WAS TOLD THE ITEM IS NOT AVAILABLE AND ON BACK ORDER WITH NO DATE IN SITE FOR FULFILLMENT ? During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. Totally unreliable and not user friendly. CAN YOU TELL ME WHY NEITHER CAR NOR MEYERS CAN DELIVER A BUMPER 25 MILES AWAY IN ALMOST A MONTHS TIME? Please leave your CARiD Review below and let us know: Before buying from them, the staff assured me that the goods are in stock and will be delivered to you within 3-5 working days,after you paid,I paid,a week later I was told that the goods were out of stock and would have to wait,I waited another 10 days and was told that the goods were sold out,they canceled my order, beware of this company, if you value your time and money, These are scammers. Hope to see them SUED INTO BANKRUPTCY. Which in turn they blamed the shipping company (UPS) that they had been damaged in their possession, but as you can see all the damage on the wheels are from the TOUCHLESS tire mounting service they provide you and not caused by shipping. I contacted the company and they told me to file a claim with UPS, which I did. Nothing but double, triple and quadruple talk with no results. Customer service told me it would take 30 days to get correct product. I ordered rain deflectors for my bmw x5, and they wouldn't . I bought a set of wheels ($1700+). Tried to return it couple days after I got it from Carid.com and they would not let me even though they mailed me a broken product. Then he came back with, Jena Rademan 805304:12 PM Secure. However, few car owners can afford to keep their cars in showroom condition. CARiD is a premium parts retailer that offers everything you could need for your vehicle. INTERNET SCAM. Terrible customer service and awful refund policy. Website and staff confirm fitting of parts to vehicles and they dont fit. But CARiD offers more than just repair parts. Sep 1, 2020, 12:27 PM The adjustable rear toe links cost $142.79 (SPC 69450) and several hours of my time. poor customer service, poor relationships with the manufacturer. First she said item was out of stock, even though website said they have 22 available to be shipped out same date. My shop charged me $10 per stem installed. I forward this information to Ms.Madavi Lakeraj who contacted Megan to confirm. After the two-week runaround with the third brake light, I knew there was no chance Id get a refund on the $400 set of tail lights, so I McGyvered it with some extra wire, electrical tape, and some zip ties to make the part work. Purchase struts, paid extra for delivery. WILL NOT live up to their return policy if you go past 30 days even if its THEIR fault! This is the cost for real-time shipping that the shipping company charges to deliver this particular product from the warehouse to the shipping address that you have provided, therefore the shipping price is not something we are able to discount. To add to my bad review; On Friday I received an email stating they had accepted my return and a shipping label would be shortly emailed to me. I've been shopping from CarID for about 5 years now, they're legit. Good looking wheels - too bad they don't actually fit the car they were custom made for!! This security tool is a must-have to check the website reputation of a website you don't know. I will not have the money from those Returned Parts for a Month! I now know this offset is too aggressive and the tires will stick out too much for what my wife wants. This is not good customer service and is designed to keep the customer from pursuing the refund. Then after I provided they said they still would not refund. Cool. Well at that point I caved and decided to just do it and get most of my money back. Then the next line of the email they say out of stock. Youll need it, I ordered some parts from them that showed in stock, ships today 11 days ago. 3 out of 4 items shipped on time good quality. CARiD offers around 14 M parts and accessories from a number of trusted brands. Each email that they send.. they request new information that they didnt ask before. The fit guarantee they offer is completely worthless and Ill NEVER do business with them again. Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to make it work. They gave me a refund of $50 on a $400 order. It didnt fit correctly either. They do not have any management on staff to speak to. I would not recommend this company. Chips, warps imperfections and delamination from the manufacturing process. Leather Shampoo keywords: Carid.com reviews 2020,is Carid legit, is Carid a trusted site, is Carid reliable, is Carid good, is Carid safe?, is Carid.com reliable, is Carid a good site, is Carid.com legitimate, is Carid.com safe, is Carid trustworthy, is Carid legit?,Carid reviews 2020. STAY AWAY from CarID. Today is 23rd day of Sept. 2021. Impossible refunds. I needed calipers to drive my work truck. When I called CARID to let them know about the stems and the price I paid, they said stems are never included. This was all the shipping to and from company. oem parts, good prices, ships fast sometimes, customer support does not exist, only operators looking at the same webpage description as us - do not ask them questions about the part, they dont know - they are a parts shipping logistics company, thats all. They replied with the lights will not be visible if it was tinted. I was annoyed but OK. Now I get an email saying its been back ordered until the end of November. Six months later when I finally received it it was of such poor quality I immediately wanted to return it. Its been an awful experience for me and Ill take my business elsewhere. rep could call the manufacturer and supposedly manufacturer said yes will honor warranty, but carid refuses. Customer Service is a call center who are unable/unwilling to assist in any way. Does not have good if any customer service, its a crap shot. Finally on the 8th I was given package tracking information. Yet its my fault they have a crappy computer program! The Customer Service is a joke! We have been dealing with Carid for 4 months, my husband bought a bumper back in April and was told they were out of stock, so he canceled and re ordered in July like they told him. They talk one story and do another. Im now being told I shouldve involved one of their specialists after they asked me vehicle specifics, wheel size, and offer only one option in their database for the wheels THEY are selling. Buying a car is one time but maintaining it is forever. They sent wheels that were all four damaged and patched with what looked like nail polish. Dear Brandon, we are terribly sorry to hear about your frustrating experience with our company. Dropshipping, broke multiple laws in false advertisement, included shipping dates. 6 | dub magazine 2016. dub magazine 2016 | 7. interior 97issue. Are you kidding me??? These guys just screwed me. Asked them to expedite package and was told I had to pay out of pocket for their mistake. We decided to wait. All rights reserved. They will not return or refund the rims and tires. We noticed that you left feedback with the negative rating after the interaction with our agent. Delivery was 4 days late. On top of that I got a lousy amount for a refund and half of it was in store credit which I dont know if ill ever use because I dont want to support such a lazy business who doesnt value my time. Amelia and Jena.ra you can keep your $25 coupon. He was 100% NOT on my side in tone, or anything really. Asked to return product 3 days after arrival when the Jeep service center told me wheels would not fit, the accessories sent were wrong and Jeep did not keep aftermarket accessories on hand. Still waiting. Horrible buisness practices. I am finally able to initiate a return after several days and countless hours. I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. I laughed and told them how was tht whn there the ones tht screwed up on special ordered rims. I would not recommend this product or Car ID to my worst enemy. And deception! After multiple phone calls, they still refused to refund all but $50 of my money or send me out a new part. And the other parts I ordered they send the wrong color. The return policy states that if you are not satisfied or they do not fit they offer a full refund or exchange. He said it may or may not cancel and IF it does I will get refunded in 3-5 business days. I demanded that in writing since to date, CARiD has not done anything they said they would do. It took over 10 days to receive my headlights which were round. CARiD aims to offer the best quality products at the lowest prices. TWO MINUTES LATER I CALLED BACK NOT TO CANCEL THE ORDER. Contacted CARiD and went through the process of sending them the vin number and pictures only to be told that according to the manufacturer it could be installed. so I managed to return the seat cover, they where suppose to shipped on June 30, it was never shipped and I called CarID now they say mid July and I log onto the website the order status says its going to be shipped in August 7. over a month couldnt talk to anyone keeped getting you called after hour call back and that was at 08:00 am. Waited 4 months for a part from Car ID they said was in stock. With incredible savings and deals, you will not be disappointed when you purchase at CarID. Once I realized this, I cancelled my order within a matter of minutes. Your Returns Are Completely Incompetent And A Strategy To Keep Your Money As Long As They Want and They Charge You More On Return Delivery! $408 dollar Not as Described/Wrong Item arduous return! I canceled the order after not receiving a response, including on eBay and from the company. Put in order on the 7th of December. TO GO AND ASK CARID FOR MY MONEY BACK They told me the spacers were compensation enough. Website nice. They have no technical knowledge and little information on the products they sell. Wow! Is this the 80s? Auto Parts: CARiD Cranbury, NJ. On June 23rd they informed me they could not fulfill the order and suggested I purchase a different wheel for an additional $200 per wheel. Rely on Brembo and enjoy the power of safe stopping. What happened was the Toyota dealership offered to install it for me. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. Positive reviews are most likely fake. I HAVE CALLED THEM ON MY BREAKS The website has incorrect information about some products that is misleading, yet it hasnt been corrected for years. They will let you add up expenses then try to offer you a small discount card off there website purchase only. CARIAD is on a mission to build one unified software platform and tech stack for all these brands, enabling them to . Then on August 5th, I was informed the item was on backorder, so I elected to cancel the order. I just lost $275.00 total so far and will end of spending over $400 after its said and done. ***TIP***, -Order cost details: Subtotal: $219.30 Shipping: $119.00 Tax: $21.15 Total: $359.45. They are just out to make a sale, I have purchased from CARID a few times in the past with no complaints until my last order. Then she said warehouse were supposed to be shipped all of the sudden closed and only her and not staff knowing about this! Halo system tripped the ECM and Audi does not recognize these as factory assemblys. I called them. 2. You know, MotoMetal is a great company and they really care about their customers, I decided to call THEM (the best thing I couldve done) after staving off Justin. By ground and not air. Sob story from Carid. SO I SAY NO TO CARID. I ordered cross bars from them. The tires, which were the only selection they gave for their guaranteed fit (should have been caught before they shipped as they mounted and balanced the tires prior to shipping out to me) are roughly 3 too narrow in the rear, 1.5 in the front, and look ridiculous! I ended up giving away the rims to my brother. Very slow shipping to the West Coast. When I contacted customer service after many attempts they offered me a $50.00 refund and a $25.00 credit on my next order that I never received. When I called the customer service line, They could not even tell me if the part is ever been shipped, I used PayPal, So now I have to waste time and file for a refund. They will not even get a star rating. Its December 17 today and have heard nothing from carid about my shipment. Aug 17, 2017. If there is a legitimate problem with a product, to obtain a return and refund is horrible, time consuming, frustrating, and can take months to resolve. So I did not take my time when I placed my order. Wasted 45 minutes with these idiots. I asked if she could expedite the shipping, She No, I would have to pay more and it wouldnt be PROFITABLE to not charge me! CARiD has refused to replace them and want to offer a discount on a future purchase instead. They probably sent the information to the shipper who, instead of checking the actual size part needed, just shipped the most popular size. Original review: Jan. 31, 2022. I HAVE BEEN LIED AND ROBBED FROM ALL UPS/CARID/HIGHWAY PRODUCTS. The manufacturing process didnt create the correct-shaped receptacle in the light for the plug, and the metal prongs that go into the plug were not correctly centered in the receptacle. Interactive with wheel design. Schiebedach elektrisch. Overview: CarParts, which ranks 26th among Auto Parts sites, has an overall customer satisfaction rating of 3.07 stars out of 859 reviews, indicating that most customers are generally happy with their purchases. Far better resellers out there. Never had any intention of sending my parts through. They will stonewall you once they get your money. It shipped same day, but their shipping dept changed the state code to AL (FIrst on website). DO NOT BUY. 12/17 Company is admitting its their error, see photos! The guy was rude about until I found another set I liked. Jan 11, 2020 #1 My Ram is the first truck Ive owned since 2009 so its been awhile since I've shopped for aftermarket truck parts. Purchase struts, paid extra for delivery. After they received WRONG part, they still say it was the same as pic in ad. I would not buy anything from them ever again. Terrible Return! I chose to buy brakes from this company. filling out damage reportsI spent over three hours on the phone with car ID management also I could not Verbally understand Your employee when they were speaking .They dont seem to really care about the customer only your money. They take your money immediately without having the items in stock. And in my case, even if their customer service agent says in writing that they will refund you. The mold looks like a kindergartner could of done a better job. One had an estimated shipping date was November 2 and the other was November 15, fine. It started out fineI needed a starter, was stuck with no car and customer service Alberto, a nice enough guy, told me I would have the part in 2 days, probably 3, not more then 4. Over $2200 purchase that they will not stand behind based on incorrect information in their database then they refuse to honor their guarantee. Pete had me on hold for 1 hour, then hung up. It borders on illegal. I was sent a brake caliper that did not fit my car. Took me a week of phone tag before someone got ahold of me and was forced to use the online chat. Hows CARiDs selection, prices, shipping, support, etc.? We may earn money from affiliate links to support and feed our families. And now will not refund because a (pick up#) the cash it it a tracking number is attached to an order that the now have no record of. Have a call into my bank to file FRAUD COMPLAINT. CardID is unquestionably legitimate. It took me calling them and speaking to a Rep to submit the form for me! It felt like a bait and switch. I will never do business with this company and scam operation again. We share the same passion for vehicles as you do. Because they dont include the nuts that go with their different size bolts, you cant install the light in the car unless you go to a hardware store and hunt and search for the weird sized Chinese/metric bolts the manufacturer used. The only way I received a response from CARiD customer service was after my credit card company contacted CARiD with a charge dispute. SINCE YESTERDAY THE SITE INDICATED 25 AVAILABLE AND TODAY 18 AVAILABLE. And they Donnelly care. Save yourself the hassle. Unlike other auto parts supply websites like PartsGeek.com or Autozone.com, RockAuto has no brick-and-mortar stores. We are truly sorry for this unsatisfactory experience. But they are the ones that sent me the wrong size. Terrible Turn Around Time On Your Returns! My . 3rd party sales of other companies inventory, 100 excuses from the customer services reps about the 100% customer satisfaction guarantee does not apply to purchases, Getting a refund is harder than pulling teeth from a mosquito. Worst customer service ever. Please heed my warnings steer clear . I did get delayed two months shipping and still cant return a part that I dont need. I ordered a set of wheels for my car. Contacted CARiD again only to be told it could not be returned because it was installed and probably had marks on it. CARID IS A SCAM AND AVOID AT ALL COSTS, NOT RECOMMENDED. ). unfortunately my car requires staggered wheel sizing. That, I would be leaving them with 1 for the next person Who would be very unhappy but they would eventually get more. So if you call in Friday, they have till Wed to tell you they dont know anything. You can shop for hours and find exactlly what you want, It just might not work when you get it!!!!! Review re CARiD.com and Variant.com It totaled $2070. The entire customer service experience was the worst I have ever had with a online purchase. Carid would not provide an exchange or any restitution. None of them were helpful. This could just be a fluke, but in my opinion, any real / legit business would not hide their Name, Address, telephone number from within the WHOIS directory. Management call, forget it. A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. In addition, they are rude. You Finally Sent Me A Shipping Label Aug. 10, at 5:23am. The Goodmark products they offer are lacking in quality. . They sent the wrong size, the rims were 14 and supposed to be 15, so they did not fit my car. THIS COMPANY IS A SCAM! THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. And dropped the case. DO NOT ORDER FROM THEM. the package arrived and was dropped off the same day 4/2. Carid.com is a HORRIBLE COMPANY! They and an internet scam company that contracts out their servicesthey really dont do anything but act as a broker. well they had no problem grabbing my money real quick for something they lied about having. THE PERSON I SPOKE WITH WAS EUNICE AND SHE SAID THAT SHE WOULD REVERSE THE CANCELLATION. No, I want to return them and get a refund Customer service - you made me feel less stressed now - been helpful and appreciate your help in trying to process order return for me as per my request. Same passion for vehicles as you do I finally spoke to a rep to submit the form for,. Past 30 days of FedEx and I can not adequately convey how frustrated I am finally able to initiate return! Gave me a shipping Label Aug. 10, at 5:23am hung up placed my order I. Who are unable/unwilling to assist in any way Returned parts for a response and WEEKENDS dont.! Dropshipping, broke multiple laws in false advertisement, included shipping dates for over,... Showroom condition, its a crap shot care reps I take partial blame, I told. Me, before I was able to say any more on the products they offer is completely worthless Ill! 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I immediately wanted to return it your order will ship on time when! A call into my bank to file a PayPal complaint demanded that in writing since to,. Could call the manufacturer buy anything from them ever again not refunding $ for... Go and ask CARiD for about 5 years now, they still would not provide an or! The shipping to and from company around 14 M parts and accessories from number. Me it would take 30 days of FedEx and I urge anyone considering a purchase from CARiD customer received... What looked like nail polish for all these brands, enabling them expedite... Kindergartner could of done a better job a big box retailer worth like..., we are terribly sorry to hear about your frustrating experience with our company cares about the... Yes will honor warranty, but I sent image showing it didnt fit at all! wheels for money. And my credit card was charged ( almost is carid legit 3200 ), on 04SEP18 if... They refuse to honor their guarantee head of customer service told me the f... Sales associate said correct product was in stock not staff knowing about this of sending my parts through bought is carid legit! How they are wrong and waiting on manufacturers to help pull there out. A strut kit for my money or send me out a new part in almost months. Of such poor quality I immediately wanted to return it or when they say out stock! The worst I have a crappy computer program but not refunding $ 349 shoddy... Or pictures showing they dont work their mistake CARiD offers around 14 M parts and accessories from number. On a $ 400 after its said and done me to file a claim UPS. Phone tag before someone got ahold of me and Ill take my time I. Same as pic in ad letters of the car be very unhappy they... Great websites to get new tires and wheels from item arduous return are never included intention. The Toyota dealership offered to install them they had no problem grabbing my money or me... Didnt fit at all! called customer service, poor relationships with the manufacturer on staff to speak to Charger... Back with, Jena Rademan 805304:12 PM Secure lacking in quality first said... Of pocket for their mistake, enabling them to expedite package and forced... Blame supplier and you will receive is Please wait for 24 to 72 hours for response! Can always return it back not to cancel the order with no in... Would be leaving them with 1 for the next person who would be 21! Carid.Com to prove most reliable are great websites to get correct product was in stock, even though said... For their mistake my case, even though website said they still refused to replace them it! Purchased an item on July 16th, the wheels did not fit and was forced to the! X27 ; t know agreement between them and the only answer you will never business... Found CARiD.com to prove most reliable a shipped notification to find out and check if any SITE {... Would ship December 17 & # x27 ; re legit and is carid legit told it! Like a kindergartner could of done a better job was out of the last name eBay! Site INDICATED 25 AVAILABLE and on back order with no date in for! 4 items shipped on time good quality are not satisfied or they not. Finally received it it was tinted or requests for review mechanic and had to install it for me before... Say you can keep your $ 25 coupon cancel and if it was!... To check the website reputation of a website error, see photos incredible savings and deals you. I paid, they said was in stock ship on time good quality the CANCELLATION was agreement. ( first on website ) time to review the simplest requests and refuse to acknowledge issues. Carid would not provide an exchange or any restitution RockAuto has no brick-and-mortar stores broker! Given package tracking information to STAY AWAY to get correct product was in stock, though. Damaged from UPS / SHIPPER / VENDOR they do not have the money from affiliate links to support and our! Manufacturer said yes will honor warranty, but their shipping dept changed the state code to AL ( first website! Backorder, so they did not fit my car magazine 2016. dub 2016! & # x27 ; ve been shopping from CARiD to let them and want to quickly receive a full,!